CUSTOMER CARE

PRODUCT NOTE

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All lubricants, teas, fizzies and rollers contain THC.

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WHERE ARE WE UNABLE TO SHIP?

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We currently ship worldwide.

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SHIPPING POLICIES

 

  • For customers who select STANDARD shipping, your items will not come with a tracking number.

  • For customers who select EXPEDITED shipping, your items will come with a tracking number. It will be emailed to the same address you used to place your order.

 

We ship all items from Canada. Expect delays when shipping to countries other than Canada and the US.

 

SHIPPING NOTE: We have had issues sending packages *without tracking* to certain countries and regions, such as The UK, Australia, and Hong Kong. Therefore, we've restricted shipping options to those areas to *only* shipping options that provide tracking.

In cases where packages to certain countries are lost, we cannot be liable for the package's value, and we cannot and do not replace packages for free. The cost of shipping a new package is as prohibitive as the price of the materials in most cases. If you would like a new package, you must place a new order.

If you're dealing with a lost package, we absolutely feel bad about that, but as we are not a mail carrier, we have no power to intervene or find the package.

We highly recommend ordering packages with tracking if you're located in a country that to which we've had previous issues shipping. Check our notes here for updates.

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RETURNS/REFUNDS

 

  • We offer returns and refunds on a case-by-case basis, based on whether the product(s) were mislabeled/mismanaged, damaged, etc. 

  • We reserve the right to refuse a refund or return based on individual circumstances.